Results
Client names withheld under NDA. Metrics reflect reported outcomes. References available on request.
The Challenge
A regional delivery service had no real-time visibility into driver locations or delivery status. Customers called constantly for updates, and dispatchers had no way to optimize routes mid-day. The support team was spending 60% of their time answering "where is my order" calls.
The Solution
We built a driver mobile app with GPS tracking, optimized routing, proof-of-delivery photo capture, and a dispatcher dashboard for real-time monitoring and route adjustments.
Our Approach
Rode along with drivers for a week to understand the actual delivery workflow and pain points
Built the driver app with offline-first architecture: GPS tracks continuously even in dead zones
Implemented proof-of-delivery: photo capture, signature, GPS coordinates, and timestamp at every stop
Created a dispatcher dashboard with live map, route optimization, and the ability to reassign deliveries mid-shift
Added customer-facing tracking page with live ETA updates, reducing inbound support calls immediately
Technologies Used
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